International Delivery

Delivery

UK ECIG STORE delivers to over one hundred countries worldwide. We have an excellent reputation in providing quality products and have launched many worldwide exclusives. When ordering from outside the UK, please choose a tracked delivery service to ensure that your package does not get lost. We have had many customers who have got in touch to say that our delivery times and quality of products are second to none. Although, we can deliver to wherever you are, please bear in mind that every country has their own importation laws. Therefore, if your items are held by local customs, it is the responsibility of the customer to resolve this. If you are unsure about the customs status in your country, get in touch with us, we are more than happy to help.



Customs Issues with DHL

Orders placed from certain locations around the world will be subject to potential customs issues when using DHL, and in some cases, Royal Mail. Orders placed from Russia via DHL, for example, can only be shipped to a business account. For personal use please use the Royal Mail Airmail option. If the items are held by local customs, it is the responsibility of the customer to resolve this.

EU Countries

In line with the legislation passed on May 20th and upon further information provided by the UK government on 1st August 2016, it is with sadness that we must now cease shipping to EU member states that have not permitted cross-border distance sales of e-cigarette products.

The following list of countries has either permitted cross-border distance selling or has not, as of yet, confirmed their own rules regarding this:

  • Czech Republic
  • Denmark
  • France
  • Germany
  • Ireland
  • Malta
  • Netherlands
  • Norway
  • Sweden
  • Croatia
  • Slovenia
  • Iceland
  • Turkey
  • United Kingdom

In short, we will continue to ship e-cigarette products to the above list of EU member states.
The following countries have banned cross-border distance selling of e-cigarette products:

  • Austria
  • Belgium
  • Bulgaria
  • Estonia
  • Finland
  • Greece
  • Hungary
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Spain

We are no longer allowed to ship products to any customers in the list above.