Returning a Faulty Item

As we all know sometimes there are manufacturing faults in items that stop them working. We like to make sure that this is resolved with minimum of fuss and time for our customers.

In the unlikely event your item does stop working there is a 6-month warranty on our products (not including coils and liquids, see below). During this time, we can offer a refund or exchange on faulty items.

If you contact us at the support by phone, email or online chat we can go through any fixes for the item and make sure with you that the item is faulty, we don’t want you to send something back when it may have been accidently put into sleep mode for example.

Once we have made sure the item was faulty we will then send over the details on how to get the item back to us along with the free returns postage label.

The above does not apply to coils and juices as these are perishable items.