Returning an Item that’s not Faulty

When shopping with us over the phone or online you’ll be pleased to know that you are covered by the Consumer Contracts Regulations 2013. These regulations have been set-up for you to be able to cancel your order if the goods aren’t what you expected. After all, we do all make mistakes now and again

This regulation allows you to return an item to us up to 14 days after delivery. During this time, you must make sure you look after the product(s). Items when returned to us must be in a sellable condition and in original packaging.

You’ll be refunded back to your original payment method including postage. We will process your refund as soon as the item has come back to us. It can take up to 5 days for your bank to transfer the funds to you but this is bank dependant.

To find out how to return to us free of charge please contact us with your order number or email address at 0203 475 4885 or email us at support@ukecigstore.com

These regulations do not apply to coils or juices as these are perishable items and also doesn’t apply to items that have been personalised.

This doesn’t affect your statutory rights