All UK orders over £20 qualify for free delivery. Orders placed before 4pm Monday to Friday are dispatched the same day. We use tracked services so you can follow your order from our warehouse to your door.
Below you will find full details of every delivery option available, including cut-off times and estimated delivery windows.
Delivery Options
| Service | Cost | Cut-Off | Estimated Delivery |
| Royal Mail 48 Hour Tracked |
£1.99 Free on orders over £20 |
4pm Monday to Friday 12pm Weekends |
2-3 working days |
| Royal Mail 24 Hour Tracked |
£2.99 Free on orders over £50 |
4pm Monday to Friday 12pm Weekends |
1-2 working days |
| DPD Next Working Day |
£4.49 Free on orders over £75 |
4pm Monday to Friday 12pm Saturday |
Next day (Monday to Friday) |
| DPD Next Day (Saturday and Sunday) | £8.99 | 4pm Friday | Weekend Delivery |
| DHL Next Day | Cost calculated at checkout | 4pm Monday to Friday | Next working day |
Dispatch Times
Orders placed before 4pm Monday to Friday or orders placed before 12pm Saturday to Sunday are dispatched the same day.
Orders placed after 4pm on Friday, or after 12pm on Saturday and Sunday, are dispatched on the following day.
Orders placed on a UK public holiday are dispatched the next working day.
Once your order has been dispatched, you will receive a confirmation email with your tracking reference. Use this to track your delivery directly with the carrier.
International Delivery
We currently do not offer shipping outside of the UK.
Please feel free to reach out to customer service if you have any questions and we will be happy to help.
Returns and Refusals
If you need to return an item, please see our returns policy for full details on eligibility, timescales, and how to arrange a return.
We are unable to accept returns on e-liquids that have been opened or used. Hardware returns are accepted within 30 days of delivery for items that are unused, in original packaging, and in re-saleable condition. Faulty products are covered separately, contact our customer service team and we will resolve the issue.
Questions About Your Order
If you have a question about an existing order, our delivery tracking link is included in your dispatch confirmation email. If you have not received a confirmation email, please check your spam folder before contacting us.
For all other delivery queries, contact our customer service team. Our team is available Monday to Friday during business hours.
Continue Shopping
Browse our full range of vape kits, pod kits, e-liquids, and everything else at UK ECIG STORE. Free delivery on all orders over £20.
Frequently Asked Questions
What is the free delivery threshold?
Free UK delivery is available on all orders over £20. It is applied automatically at checkout with no discount code required.
What time do I need to order by for same-day dispatch?
Orders placed before 4pm Monday to Friday and before 12pm Saturday to Sunday are dispatched the same day. Orders placed after these times or on UK public holidays, are dispatched on the next working day.
Do you offer next-day delivery?
Yes. Next-day delivery is available at checkout either through Royal Mail 24 or DPD next day services (some postcode restrictions may apply. Orders must be placed before 4pm Monday to Friday to qualify for next-day delivery. Orders placed on Fridays after 4pm will arrive on Monday at the earliest.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking reference and a link to track your delivery directly with the carrier.
Can I collect my order in person?
No. UK ECIG STORE is an online-only retailer. We do not offer click and collect or in-store collection. All orders are delivered to the address provided at checkout.
Do you deliver internationally?
No, we currently do not offer international shipping. Due to changes in customs laws and restrictions in shipping services we are currently unable to offer this service.
What happens if I miss my delivery?
If you are not available when the carrier attempts delivery, they will leave a card with instructions on how to rearrange delivery or collect your parcel from a local depot or drop-off point. You can also use your tracking reference to manage redelivery directly with the carrier.
My order hasn't arrived, what should I do?
First, check your dispatch confirmation email for your tracking reference and use it to check the current status of your delivery. If your tracking shows a problem or your order is significantly overdue, contact our customer service team and we will investigate with the carrier.